Churn prediction is a common use case in machine learning domain. If you are not familiar with the term, churn means “leaving the company”. It is very important for telco businesses to know about why and when their customers are about to churn. Having a accurate and robust churn prediction model helps businesses to take precautions and necessary actions to prevent customers from churn. Churn prediction consists of predicting which customers are likely to stop a subscription to a service based on how they use the service. This paper will help various companies to understand the factors behind customer churn and the actual customer churn rate using machine learning which the company can use to reduce the customer churn and also make strategies to retain back the churned customer
₹10000 (INR)
NON IEEE-2022